Terms of service of horseback.pl

The website horseback.pl (the "Website") is operated by Horseback Sp. z o.o., with its registered office at ul. Piastowska 1, 42-400 Zawiercie, Poland, entered in the register of entrepreneurs of the National Court Register under KRS 0000782843, tax identification number (NIP) 6492315792, statistical number (REGON) 383153942 ("Horseback"). Horseback is entered in the register of tour organisers and entrepreneurs facilitating the acquisition of linked travel arrangements, kept by the Marshal of the Silesian Voivodeship, under number 1984.

Contact: [email protected], phone +48 732 059 769 (text messages welcome), postal address as the registered office, e-Delivery address AE:PL-23014-83592-GDTWB-12.

These terms are the terms of providing services by electronic means within the meaning of the Polish Act of 18 July 2002 on providing services by electronic means. They set out the rules for using the Website, including the Website tools made available to AI assistants (§ 6).

These terms do not govern the conclusion and performance of agreements for activities. Purchases, bookings, prices, payments, withdrawal and complaints about activities are governed by the Terms of purchase, orders and bookings, and the course of activities by the Activity Rules.

User - any person using the Website, directly or through an AI assistant.

Browsing the Website - information about the offer, prices, event dates, directions and Horseback documents.

Forms - sending Horseback an inquiry, an expression of interest or a sign-up for information about activities and events, and a pre-reservation of an event or of activities for a group.

Signed-in features (sign-in with a Google account or with a link sent to an e-mail address):

1. participant cards - filling in a participant card for activities, a camp or an event; the completed card is sent to the User's e-mail address for signature, and the signature is made outside the Website;
2. My class pass - viewing the status of the class pass assigned to the e-mail address given at purchase;
3. invoice details - submitting details for issuing an invoice.

Tools for AI assistants - Website tools that AI assistants can use, under § 6.

Using the Website requires a device with internet access and an up-to-date web browser with JavaScript and cookies enabled. Signed-in features additionally require an e-mail address or a Google account. Tools for AI assistants require an AI assistant that can use tools of external websites.

Forms may be protected by automatic verification that distinguishes a person from a program.

Using the internet involves typical risks, in particular malicious software and phishing. Horseback never asks for a password or payment card details by e-mail or text message.

Information on cookies and similar technologies is in the privacy policy.

The agreement for browsing the Website is concluded when a Website page is opened and terminates when the User leaves it.

The agreement for sending a form is concluded and performed when the form is sent.

The agreement for signed-in features is concluded on sign-in and terminates on sign-out or when the session expires.

The agreement for using the tools for AI assistants is concluded on the first call of a tool and terminates when the use of the tools ends.

The User may stop using the Website at any time, without giving reasons and at no cost. Deletion of sign-in data may be requested at [email protected].

Horseback may restrict or block a User's access to the Website or to any of its services if the User breaches § 5, and temporarily for technical or security reasons.

The User uses the Website in accordance with the law, these terms and good practice. Providing unlawful content is prohibited.

The User provides true data in forms. The User provides the data of another person, in particular a child, only if entitled to do so, in particular as a parent or legal guardian.

It is prohibited to:

1. send unsolicited commercial information and submissions unrelated to the Horseback offer;
2. disrupt the operation of the Website, including by circumventing safeguards and limits;
3. send forms, pre-reservations or submissions automatically or in bulk.

The tools for AI assistants allow an assistant to retrieve information about the offer, events, prices and directions from the Website, send a pre-reservation (§ 7(2)) and send Horseback feedback about the tools.

An AI assistant is a service of its provider. The use of the assistant is governed by its provider's terms; Horseback is not a party to that agreement and has no influence on how the assistant works.

The assistant's answers are generated by the assistant, not by Horseback. They may be incomplete, out of date or wrong, also when the assistant uses data from the Website. The information published on horseback.pl and the confirmation given by Horseback are binding.

The assistant may send a pre-reservation only after the User has agreed to be contacted by Horseback by phone or text message about that reservation. § 7(2) applies to a pre-reservation sent by an assistant. No payment is made in the assistant.

Feedback about the tools is neither a complaint nor an inquiry, and Horseback does not reply to it. It should not contain personal data.

Horseback applies limits on the number of tool calls and submissions. A submission over the limit is not accepted.

Horseback may change the scope of the tools or stop providing them for a valid reason, in particular for security reasons, in response to abuse, a change of the offer or a technical change on the side of Horseback or of the assistant's provider. This does not affect pre-reservations sent earlier.

Offer descriptions, the price list and dates on the Website are an invitation to conclude an agreement within the meaning of Article 71 of the Polish Civil Code, not an offer. Agreements are concluded under the Terms of purchase, orders and bookings; the price and terms given at purchase or in the booking confirmation are binding.

A pre-reservation is neither an agreement nor a purchase and does not guarantee a place or a date. After receiving it, Horseback contacts the User by phone or text message to agree the date and details. The agreement is concluded only under the Terms of purchase, orders and bookings.

Photos and descriptions illustrate the offer. Some images on the Website were generated using AI; images that could be taken for real photos are labelled.

The content of the Website, in particular texts, photos, graphics, the logo and page layout, is protected by copyright and belongs to Horseback or is used under licence.

Horseback permits search engines and AI systems to use the content of the Website to the extent stated in https://horseback.pl/robots.txt, and permits quoting information about the Horseback offer with the source stated.

Any other use of the content of the Website, in particular publishing Website photos on other websites and in other materials, requires the consent of Horseback, except for permitted use provided by law.

Horseback takes care that the Website works properly but does not guarantee its uninterrupted availability. Technical interruptions may occur, in particular due to maintenance and failures at hosting providers.

Horseback is not liable for:

1. the content of answers generated by AI assistants (§ 6(3));
2. the operation of third-party websites linked from the Website, including the payment provider's and sign-in providers' websites;
3. the consequences of the User providing untrue data or another person's data without entitlement.

Towards a User who is neither a consumer nor a natural person concluding an agreement directly related to their business activity where the agreement is not of a professional nature for them, Horseback's liability for the use of the Website is excluded, except for damage caused intentionally.

These terms do not exclude or limit Horseback's liability towards a consumer or a natural person referred to in paragraph 3 to the extent that the law does not permit it.

Complaints about the operation of the Website are accepted at [email protected] and at the registered office address. A complaint should state what it concerns and the details for the reply.

We reply to complaints within 14 days of receipt, to the e-mail address or another address given in the complaint.

Complaints about purchased activities are handled under the Terms of purchase, orders and bookings. Information on out-of-court complaint and redress procedures is in § 12(3) of those terms.

These terms are available free of charge at https://horseback.pl/regulamin-serwisu, in a way that allows them to be downloaded, printed and saved.

Horseback may change these terms for a valid reason, in particular a change in the law, a change of the Website services or security reasons. A change is published on the Website with its effective date and applies to the use of the Website from that date. A change does not affect forms and pre-reservations sent earlier.

These terms are governed by Polish law. The choice of law does not deprive a consumer of the protection of the mandatory provisions of the country of their habitual residence.

Disputes with a User who is neither a consumer nor a natural person referred to in § 9(3) are resolved by the court having jurisdiction over Horseback's registered office.

These terms are available in Polish and English. In the event of any discrepancy, the Polish version prevails.